Providing our customers with quality support is Twebs first priority. We staff our Service Management Center (SMC) 24 hours a day, 7 days a week, 365 days a year to ensure that our clients always have system availability. Every server, whether dedicated or colocated, can be monitored on our consolidated web-based application that provides a portal for staff and clients to reference support tickets, hardware/software/network configuration, bandwidth utilization, and customized support procedures.